Principal Duties and Responsibilities
Acts as the primary lead for specific end-user computing projects or support areas. Participates in all aspects of the configuration, deployment and operation of the desktop. Understands business area needs and applies technical understanding to the development of proposals and solutions involving desktop and telecommunications.
Assists in the development of estimates and plans to ensure all infrastructure hardware and software are adequately installed, tested, and documented. Develops and executes detailed work plans to install and upgrade operating systems and other software components relating to servers, network components, desktops and other aspects of infrastructure.
Provides support to key corporate Information Technology solutions including e-mail, domain administration, mobile and peripheral devices, etc. Responds to IT service tickets within timeframes outlined in service level agreements, communicates updates as required and engages internal associates positively to provide great client service.
Qualifications and Skills
- Bachelor’s degree in related discipline preferred.
- CompTIA A+, Network+, certifications are strongly desired.
- A minimum of 3 to 5 years of professional experience is required.
- Minimum of 3 years of desktop support experience.
- Minimum of 2 years experience with one or more of: Microsoft suite of products, desktop/end-user computing support, iOS, application or desktop virtualization, centralized desktop management tools and anti-virus administration.
- Ability to engage and communicate with internal stakeholders at all levels of the organization.
- Excellent listening and communication skills.
- Ability to work in a global environment.
- Familiarity with Microsoft Server/Terminal Server administration preferred
- Fluency in English is preferred.
- Technical Competencies
- Solid understanding of Microsoft fundamentals.
- Proficiency in the installation and configuration of desktops, laptops, and other aspects of infrastructure.
Working Conditions
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee is frequently required to use hands to finger, handle, or feel and reach with hands and arms.
Physical activities include sitting for periods of time and occasionally standing and walking. The employee must occasionally lift and/or move up to 40 pounds (18 kgs). Specific vision abilities required by this job include close vision, depth perception, and the ability to adjust focus.
APPLY NOW